Term & Conditions for Heaven Sent Beauty
These terms and conditions apply to ALL our services at Heaven Sent Beauty, and by making a booking or purchase you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use our services.
Before you place an order for products or services, if you have any questions relating to these terms and conditions please do not hesitate to contact us.
By using our services, you agree that you will not attempt to undermine the integrity of Heaven Sent Beauty.
We reserve the right to request a 50% deposit to secure your booking which may be paid over the telephone using your debit or credit card.
All treatment times include consultation, preparation and treatment time. To ensure you gain the most out of your appointment, we advise that you arrive prior to your allocated time.
Every effort will be made to provide you with your preferred therapist, but cannot always be guaranteed.
We advise that you DO NOT have any heat treatments immediately prior to or after waxing treatments. This includes the use of sauna, steam room, sunbed or sunbathing. Swimming and exercising are also not recommended.
DO NOT expose yourself to any sun or sunbed treatments 30-45days prior to or following any IPL treatments
Whilst we carry out an in-depth consultation to ensure you gain the most from your appointment, please inform us of any change in your health or medication since we last saw you at the start of your appointment. All personal details are kept in the strictest confidence.
Purchase of Retail Products
Beauty Products must be paid for in full at time of purchase or ordering.
Your right to cancel
The following terms apply to all appointments made for Monday to Saturday - excluding wedding make-up. See below for special terms applicable to wedding make-up and Sunday appointments.
At least 48 hours’ notice is requested if you need to cancel or change your appointment. Otherwise the late cancellation costs as laid out below will be charged.
Cancellation or change of treatment times within 48 hours of your booking will incur a charge of 50% of the full treatment value. If you fail to show for your appointment, or cancel on the day of your booking, the treatment(s) will be charged at full cost. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure.
Late arrival may constitute to a reduced treatment time but will be charged at full treatment price, even should you be on a pre-paid course.
As we are unable to judge reasons for change, cancellation or non-arrival, clients are reminded that no exceptions to the above conditions will be made and that any booking made with the salon (verbal or written) forms a legally binding contract.
How to cancel or change your appointment: Cancellations should be made by calling us on 020 8440 8893. If you are cancelling outside of normal salon operating hours - you may cancel by email on firstname.lastname@example.org but this should be followed up by telephone during salon operating hours. If you have an email address registered with us, you will receive an email confirming your cancellation.
We accept Sunday bookings by special appointment only. A non-refundable 50% deposit is required to secure Sunday appointments.
Your right to cancel
A minimum of 72 hours’ notice is required for all Sunday bookings- otherwise the late cancellation costs as laid out below will be charged.
Cancellation or change of treatment times within 72 hours of your booking will incur a charge of 100% of the full treatment value. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure.
Wedding make-up may be booked up to 6 months prior to your wedding day. We are unable to accept bookings prior to this.
In the event of your chosen therapist becoming unavailable on your wedding day, we reserve the right to provide service through another trained therapist to carry out the application.
Deposits and final payment
A 50% deposit is required to secure any wedding make-up or trial(s). This is to be paid at the time of booking. Final payment is due on the day of your trial, and for the full bridal make-up, payment is due 72 hours before the day of your wedding.
Your right to cancel or change
You reserve the right to cancel your wedding day make-up until 72 hours prior to your wedding day. The following charges will be made and late cancellation costs as laid out below will be charged.
More than 61 days notice. Full refund less £15 administration charge.
Up to 61 days to wedding day - 30% loss.
60-31 days to wedding day - 50% loss.
30-4 days to wedding day - 75% loss.
3 days or less until wedding day - 100% loss.
Trials: If you wish to change the time of your make-up trial, standard cancellation terms apply.
Pre-Paid Courses of Treatments
All Pre-Paid Courses booked are non-refundable, non-transferable and are valid for 12 months from the purchase date and will not be redeemable after the expiry date.
MobDeals and Special Offers will have shorter expiry dates.
Gift Vouchers are non-refundable, non-transferable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services only at our salon only. Vouchers may not be redeemed for cash.
Gift vouchers are not redeemable against the following items or services:
• Over the counter beauty products
You are not under obligation to use the full value of your vouchers during one session.
Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers - which will be voided at the salon should you fail to give the required notice. Please check required notice periods based on the value of the booked treatment(s).
Our right to cancel
If a therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfil your appointment, we will contact you by telephone - where possible.
We reserve the right to:
• Change the conditions from time to time, and your continued use of our services (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using our services.
We do not offer refunds for any pre-paid courses and completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact us. We will try our utmost to resolve any problems.
You agree to keep your personal record held by the salon updated with your full contact details - which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both landline and mobile telephone numbers.
Children & Junior Bookings
For Health & Safety reasons, we cannot accommodate for children under the age of 12. We cannot allow children to accompany an adult into the treatment room whilst the adult is receiving a treatment. Nor may they be left unaccompanied in the waiting area.
Persons under the age of 16 are not permitted within Heaven Sent Beauty Salon area/treatment rooms EXCEPT under the following circumstances:-
Accompanying an adult to book an appointment or purchase a gift voucher.
Receiving a treatment (the young person must be accompanied by an adult at all times)
We are happy to take bookings for teenagers. However, the young person must be accompanied by a parent or guardian at all times whilst the treatment is carried out.
Please ensure you retrieve all your valuables before leaving the premises as we cannot be held responsible for lost items.
We reserve the right to alter prices, without prior notice.